If you need to make an enquiry or a request, we are here to help you.
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Customer area and app
Manage your requests from the Customer Area or our App.
Free phone number
900 215 470
Email
Postal address
Send us your enquiries or complaints by post.Calle Alsasua 20, 28023 Madrid
Customer Service hours: Mon-Thu, from 08:00 to 19:00, and Fri from 08:00 to 16:00.
For electricity or gas breakdowns, or charging point incidents, call 900 21 54 70, available 24h.
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Your data will be treated confidentially and used only to manage your enquiry.
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